Getting started with SmartPOS Mobile
- Install the app from the App Store or Google Play.
- Add your venue. Enter the server address your administrator gave you (for example
192.168.1.28in the venue's Wi-Fi, or the internet address and access key for remote use). Tap Test connection. - Sign in with your PIN. Your administrator creates your profile, PIN and permissions in SmartPOS.
- Allow notifications if you want alerts for QR guest requests and orders that are ready.
Common questions
The app says it can't connect to the venue
Check that your phone is on the venue's Wi-Fi (not mobile data) when using a local address, and that the SmartPOS server PC is switched on. For remote access, check the internet address and access key with your administrator.
My PIN doesn't work or I'm blocked
After several wrong attempts the system blocks access for safety. Ask your administrator to check your PIN and unblock you.
An order didn't print
The app shows a warning on the tables screen if the printer server did not print an order. Check that the printer is on and has paper, then contact us if it continues.
I don't see Reports or Settings
These are visible only to roles with permission, such as owner or admin. Ask your administrator to change your permissions.
How do I switch between venues?
Open More and tap Change venue, then choose another saved venue. You can save several venues in the app.
Report a problem
Send us an email or WhatsApp with: the venue name, your phone model, the app version, what you tapped, and a screenshot if possible. It helps us fix things fast.
Privacy & data
Read our Privacy Policy and Terms of Use. To remove your data from the app and the venue's system, see Delete your data.